Imperial College Service Desk

A web front end for existing Imperial College Service Desk software so that users can access the problem ticketing system and check status directly.

Designing the Landing Page

• Contents of landing page are largely dictated by existing application
• Marval API is used to link up with core CGI and database.
• Users are able to create tickets or view existing requests.

Template for Adding Incidents to the Database

• Query information is largely based on existing database fields
• Interaction via CGI into Marval Database
• Once form completed, a new incident is flagged and forwarded to the Service Desk or the appropriate IT person.

Template for Viewing Current Incidents in the Database

• Screen allows current users to read into existing Service Desk database.
• Its possible to update current problems so as to notify relevant staff in charge of this problem.